Privacy Policy

Information We Collect

When you use xolarisct.com, we may collect the following types of information:

Contact and Order Information: When you submit a quote request, join the waitlist, sign up for our newsletter, or make a purchase, we collect your name, email address, phone number (if provided), and other information you provide in forms.

Cybertruck and Vehicle Information: When you request a quote, we collect information about your Cybertruck variant and current wheel setup to provide relevant product recommendations. This information is used only for that purpose.

Usage Data: We collect information about how you interact with our website, including pages viewed, time spent on pages, and navigation paths. This data is collected through Google Analytics 4 and similar tools.

Device and Technical Data: We automatically collect information including your IP address, browser type, operating system, and referral source when you visit our website.

Payment Information: Payment processing is handled entirely by Shopify's secure checkout system. Xolaris does not store or have access to your payment card information.

How We Use Your Information

We use collected information to:

— Process and fulfill orders for forged wheels and other products — Respond to your quote requests and inquiries — Send order confirmations, shipping notifications, and production updates — Send email communications you have subscribed to (newsletters, engineering updates, new product announcements) — Personalize product recommendations based on your Cybertruck variant — Analyze website usage to improve our user experience and content — Operate our advertising campaigns on Meta, Google, X, and Reddit platforms

We do not sell your personal information to third parties. We do not share your information with anyone except as necessary to operate our business (shipping carriers, email platform, CRM software, payment processor).

Email Marketing

If you subscribe to our newsletter, request a quote, or download our fitment guide, you will receive email communications from Xolaris. These communications may include new product announcements, engineering content, build features, and promotional offers.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at privacy@xolarisct.com. Transactional emails related to orders you have placed are not subject to this unsubscribe — we need to communicate order and shipping information.

Our email platform is Klaviyo. When you submit a form on our website, your information is stored in Klaviyo's platform in accordance with their privacy policy.

Cookies and Tracking

We use cookies and similar tracking technologies on our website. These include:

Essential cookies: Required for the website to function — session management, cart functionality, and security.

Analytics cookies: Google Analytics 4 tracks website usage to help us improve our content and user experience. You can opt out of Google Analytics at analytics.google.com/analytics/optout.

Advertising cookies: Meta Pixel, X Pixel, Google Ads, and Reddit Pixel track conversions and enable us to show relevant advertising to people who have visited our website. These pixels collect data in accordance with each platform's privacy policy.

You can manage cookie preferences through our cookie consent banner or through your browser's cookie settings. Disabling cookies may affect certain website functionality.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. Customer order data is retained for a minimum of 7 years for accounting and tax compliance. Marketing data is retained until you unsubscribe or request deletion.

Your Rights (California and GDPR)

Depending on your location, you may have rights including:

— The right to access personal data we hold about you — The right to correct inaccurate personal data — The right to request deletion of your personal data — The right to object to processing of your personal data for marketing purposes — The right to data portability

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and how it is used, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us at privacy@xolarisct.com. We will respond within 30 days.

Third-Party Links

Our website may contain links to third-party websites including Shopify's checkout system, Abdi Design, and our social media profiles. These websites have their own privacy policies and we are not responsible for their practices. We encourage you to review the privacy policies of any website you visit.

Contact

For privacy questions or to exercise your data rights, contact us at privacy@xolarisct.com. Mailing address: Xolaris by Abdi Design. We respond to all privacy inquiries within 30 days.